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Covid-19 Safety Plans

 

LUXE Covid-19 Safety Plans

We understand that the Covid-19 Pandemic has created a lot of uncertainty in society. The changes that everyone has had to go through, as a result of the pandemic and the government mandated restrictions that followed, have created a lot of stress, anxiety, and financial hardship for everyone. We understand the fear related to the reopening of businesses that were previously ordered closed. We also understand that some businesses may not reopen or may have to close because they are no longer viable under the new health requirements.

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At LUXE we have taken the pandemic, and everyone’s concerns, very seriously and have tried to re-open in the safest possible fashion. We have taken our time to follow the direction of the Public Health Officer’s office, Work safe Ontario, and the Ministry of Health. We have followed the requirements & recommendations, put forth to us, and have implemented them in our safety policies. If anyone feels that we have missed the mark please reach out to us so that we can review any concerns and adapt if needed. We are in unprecedented times and there is no manual for what everyone is going through. We expect that the Covid-19 situation will continue to change and evolve well into 2021 and beyond. We are going to do our best to change and evolve with it.

We believe that we have the greatest guests in the Ontario Hair & Salon Industry and want to thank everyone for their continued patience and understanding as we continue to navigate through the Covid-19 Pandemic. We believe that if we stand together, support each other, and remain positive that we will get through this and become much stronger for it.

We have posted our Team Member/Salon Safety Policy & Guest Safety Policy below. We encourage everyone to read them before they visit us at the salon. We can’t wait to see our guests again; help us do it in the safest possible manner!

 

LUXE Covid-19 Mitigation Plan

Stylists & Aestheticians

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  1. Team Member Sickness Policy

    1. Stylists/Aestheticians will be expected to stay home if they have a fever, sore throat, persistent cough or sneezing, trouble breathing, etc.

    2. A checklist of symptoms will be assessed, at the time of call-in, and may require the affected person to seek guidance from 311 &/or the Covid-19 Hotline

    3. If 311 &/or the Covid-19 Hotline are required to be called, the impacted person must contact LUXE with the guidance given to them by the respective medical professional(s)

    4. If a stylist arrives at work for their scheduled shift, it is due to them understanding the standard COVID Screening questions and Protocols and deems them to be responding to those questions in a Healthy and Safe manner.

  1. Occupancy Limit

    1. The occupancy limit of the salon has been set at a maximum of 12 guests and team members in the salon at any given time

      • Should the occupancy of the salon reach 12 people, the door must be locked until someone leaves and then only 1 person can enter per person leaving until the number of people in the salon is low enough that the door can remain unlocked

      • Everyone needs to pay attention to the number of people in the salon so that the occupancy level can be reacted to in a timely fashion

  1. Safe Distancing

    1. It is important to try and keep a minimum distance of 6 feet from guests & each other

      • There may be times where people temporarily pass within close proximity of each other (ie coming around a corner, or bathroom door opens unexpectedly) however safe distancing will need to resume as soon as this is realized

      • Exception to this will be when a stylist/Aesthetician is performing a service on their own guest and Safe Working Protocols are being followed.

    1. Plexiglass (and other barriers) have been installed where safe distancing cannot be feasibly achieved through, regular safe working protocols such as: at the Front Counter where people need to pay for product & services, and at the Nail Desk to help reduce contact with guests

    2. Waiting area chairs have been removed as safe distancing cannot be guaranteed with guests sitting in the chairs

    3. Only 1 hair wash station may be used at a time to help foster safe distancing between guests

      • The 2nd hair wash station has been deemed not to be used so that we can help ensure that social distancing, between guests, is maintained.

      • If it becomes apparent that there is too much of a negative impact, as a result of only using 1 hair wash station at a time, the use of a barrier between the sinks may be implemented, if it is deemed safe to do so.

    1. Only 1 hair dryer chair (heat Lamp) may be used at a time to adhere to safe distancing

      • The 2nd hair dryer chair has been taken out of service by posting a sign (on the chair) indicating that is not to be used so that we can help ensure that social distancing, between guests, is maintained.

      • If it becomes apparent that there is too much of a negative impact, as a result of only using 1 hair dryer chair at a time, the use of a barrier between the dryers may be implemented if it is deemed safe to do so.

    1. The ottoman has been temporarily moved from front window area to create more distancing as people travel past the makeup station & first hair station

      • The ottoman has been moved to the area previously occupied by chairs to continue to be able to provide additional product storage

      • The ottoman has been taken out of service by posting a sign (on the ottoman) indicating that is not to be sat on so that we can help ensure that social distancing, between guests, is maintained.

  1. Face Masks

    1. Must be worn throughout shift, especially while one on one with guests

    2. Face Mask must be removed following the safe mask removal step guidelines (see: When To Use a Mask Handout in the Best Practices Tab of Covid-19 Safety Plan Binder) Hands must be washed immediately following mask removal following proper hand washing guidelines (see: Help Prevent The Spread Of Covid-19 Handout and the Reduce The Spread Of Covid-19 Handout in the Best Practices Tab of Covid-19 Safety Plan Binder)

  1.  Gloves

    1. Must be worn when performing services on guests

    2. Must be worn when performing cleaning duties after guests leave station

    3. Must be worn when cleaning high touch points like pin pad, counters, door handles/knobs, bathroom, etc

    4. Must be worn when checking out guests

    5. Must be removed following safe glove removal guidelines (see Disposable Glove SOP Handout in the Best Practices Tab of Covid-19 Safety Plan Binder)

  2. Cleaning Protocols

    1. Each Stylist/Aesthetician must wash their hands at the start of their shift, prior to each guest’s services being started, after performing cleaning and sanitizing procedures at the end of each appointment, after eating or drinking, after removing their mask, after touching their face, or at least once every 2 hours (in the absence of guests)

    2. Each station must be cleaned & sanitized after every guest/service performed. This includes wiping down chairs, tools used to perform services, etc

      • In the event that someone sneezes, or coughs, (with, or without, a mask on) everything in the general vicinity of the sneeze or cough must be sanitized

    1. The front door & bathroom door handles must be sanitized Daily

    2. The Clover Pin Pad must be sanitized (by spraying disinfectant on a cloth/paper towel and wiping pin pad surface) if a customer touches the pin pad with their hands, or if it is determined that the pin pad has been compromised The front counter must be sanitized if a customer touches it or places any personal object on it

    3. The high touch points in the bathroom must be sanitized at least 1 time per day, or more frequently if it is determined that the bathroom has been compromised

  2. All above is Subject to change by LUXE Management or staff without notice and for any reason as we see fit

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LUXE Covid-19 Mitigation Plan

Guests

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To help reduce the spread of Covid-19

  1. Only 1 guest is to enter the salon, per appointment. Only exception(s) would be:

    • a child that is 12 years of age (or under), who needs an adult present while they are at their appointment

    • a guest who requires assistance to attend their appointment

    • Families with back to back, or multiple appointments, will need to wait outside until their appointment starts with the exception of the points above

    • Do not hesitate to ask if you have questions or require special arrangements

  1. Guests will be required to wear an appropriate face mask / covering while they are in the salon

    • Guests can bring a mask from home as long as it is clean and of an appropriate type that will allow their service to be performed (ie it does not tie at the back of the head when their service is a hair cut or colour service)

    • A disposable mask can be provided by the salon if they don’t have one for a fee (our discretion)

    • Services like lip waxing and/or make up application will only be able to be done once we are in an appropriate colour based by the Ontario Government as laid out in the report of Feb 09, 2021

  1. Guests will be required to wash their hands after entering the salon and prior to the start of their appointment, or use hand sanitizer

  2. Guests will be required to maintain a 2m (6ft) distance between themselves and other people, while in the salon, with the exception of the distance required to perform the services they have booked their appointment for

  3. Guests will need to notify us if they have travelled, or intend to travel, outside of the country/province within 14 days of their appointment based on the client information screening form

    • If a guest advises that the above has occurred, their appointment will need to be rescheduled to a time that is 14 days after their return from their trip

  1. Guests will need to notify us if they have come in contact with someone diagnosed with Covid-19, or have been directed to self-isolate, within 14 days of their appointment.

    • If a guest advises that they have come in contact with someone diagnosed with Covid-19, or they have been directed to self-isolate, then they will not be able to attend an appointment until the self-isolation period has passed

  1. Guests will need to cancel their appointment if they are sick or show signs of a sore throat, fever, persistent sneezing or coughing, on the day of their appointment

  2. Guests should not arrive too early for their appointment (a minute or two early is preferable) so as to minimize the number of people inside the salon at any given time.

    • Guests will need to wait outside until we ask them to come inside

  1. Guests will need to have their temperature checked, as a part of their pre-service check-in at the front door, prior to being allowed to proceed with their appointment

  2. Guests are to refrain from bringing outside food and/or beverages into the salon

  3. Guests will not be offered beverages while in the salon

  4. Guests will be required to hang & remove personal items from the coat rack themselves

  5. Guests will be required to wipe their personal cell phones with a sanitizing wipe if they intend to use it while in the salon

  6. Chairs have been temporarily removed from the waiting area to increase the floor space and allow for better social distancing

  7. Magazines, colouring books, toys and other items that are hard to sanitize have been temporarily removed from the salon to help prevent the spread of Covid-19

  8. All above is Subject to change by LUXE Management or staff without notice and for any reason as we see fit

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